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Cars, Customer Service and Competitive Advantage

Cars, Customer Service and Competitive Advantage

by Heidi Richards Mooney | Business Success, Customer Service, Featured, Marketing Small Business

In business you need competitive advantage. And in may instances the BEST way to achieve that is not through lower pricing or even quality. In today’s marketplace, the best way to achieve competitive advantage is through CUSTOMER SERVICE.  I don’t just...
Worth Reading: “It’s Not About You”

Worth Reading: “It’s Not About You”

by Heidi Richards Mooney | Business Success, Relationship Marketing, Worth Reading

A few weeks ago my good friend Bob Burg asked if I would be interested in reading a review copy of “It’s Not About You – A Little Story about What Matters Most In Business.” I said, “YES,” of course!  Bob and John David Mann are...

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