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Capitalize on Your Success with Customer Case Studies

Capitalize on Your Success with Customer Case Studies

by Heidi Richards Mooney | Business Success, Customer Service, Marketing Small Business, Offiline Marketing Tips, Relationship Marketing

Listing success stories or case studies on your Web site is an excellent way to let prospects know that you have had great results with clients. These stories/studies also tell in greater detail exactly how you work with a client, which can give a prospect a better...
How to leverage On-hold time to add to your bottom line

How to leverage On-hold time to add to your bottom line

by Heidi Richards Mooney | Business Success, Customer Service, Offiline Marketing Tips, Relationship Marketing

Ten Tips to On Hold Profits Did you know that the average on-hold time in America is 43 seconds? If your on-hold message isn’t selling something or providing your customers and clients additional information, it’s time to do something about it. Leveraging on hold time...
Cars, Customer Service and Competitive Advantage

Cars, Customer Service and Competitive Advantage

by Heidi Richards Mooney | Business Success, Customer Service, Featured, Marketing Small Business

In business you need competitive advantage. And in may instances the BEST way to achieve that is not through lower pricing or even quality. In today’s marketplace, the best way to achieve competitive advantage is through CUSTOMER SERVICE.  I don’t just...

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